
About the authors vii
Introduction ix
1 The secrets of talking to anyone with confidence 1
2 It’s all about you 17
3 Conversation basics 33
4 How to build rapport and connect with anyone 69
5 How you can talk to anyone at work 95
6 How to talk to anyone in difficult situations 129
7 When to shut up! 167
8 How to talk when you want to shine 175
Contents
v