Chapter 6. Process Improvement
“Never before have I seen such a well-received system.” | ||
| --VP of a major pharmaceutical company | ||
Idealized design of a process differs significantly from reengineering a process. Reengineering focuses on improving a process without changing the system of which it is a part. We contend, however, that the principal criterion that should be used in changing any part of a system is its effect on the system, then secondarily on the part itself. In idealized redesign, the critical interactions between the process being redesigned and the system in which it is embedded are taken into account. Therefore, the relevant aspects of the containing system as well as the process are redesigned. Whereas reengineering leads to reform ...
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