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Integrated Measurement- KPIs and Metrics by Daniel McLean

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ACKNOWLEDGEMENTS

I wish to thank the following people, without whom none of this would have been possible.

My clients, users, and customers, for allowing me to learn and improve by serving them.

My managers and leaders, for trusting me with opportunities that made me grow.

My peers, for challenging my habits and making me continually assess and improve my deliverables.

My manuscript reviewers: Dave Jones, Pink Elephant and H.L. (Maarten) Souw RE, Enterprise Risk and QA Manager, UWV,for their insightful and constructive guidance.

My editors, proofreaders, publishing, marketing and other associates at IT Governance Publishing, for their patience and tireless support, especially Vicki Utting, the Publishing Production Manager.

My teachers and mentors, ...

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