Companies are continually looking for ways to better understand their performance, and identify opportunities for improvement.
Key Performance Indicators (KPIs) are measures which identify performance in achieving specific business strategies and objectives. People believe these are simple measurements that are easy to create. The mere act of measurement will cause people to change their behavior, without a lot of intervention.
Few companies realize how little value they get from their efforts to create KPIs.
Some organizations consult best practices. As best practices are designed to be applicable to a large number of companies, in many different environments, they often identify only themost common KPIs; the ones easiest to measure. ...