May 2013
Intermediate to advanced
175 pages
3h 16m
English
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ABOUT THE AUTHOR
Mr McLean is a consultant who has designed, implemented and operated processes supporting ITSM for over 10 years. He has worked in IT for over 20 years. He was a peer reviewer during development of the OGC ITIL®1 v3 Service Strategy Best Practice. He has developed and delivered ITSM courseware customized to company-specific operational practices and needs. He has worked in the US and the Middle East.
Mr McLean is the author of The ITSM Iron Triangle: Incidents, Changes and Problems, and No One of Us Is As Strong As All of Us: Services, Catalogs and Portfolios.
Mr McLean’s consultancy focuses on fusing best practices from multiple ITSM relevant standards, into practical operational processes optimized for each organization’s particular ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.