April 2015
Beginner
390 pages
8h 46m
English
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The help desk project
In this exercise, we will continue our setup for the project we have created in the previous chapter. We will add the following configurations to our project:
- A set of new issue types that are specific to our help desk project
- A new scheme to limit the selection of issue types
Adding new issue types
Since our project is for a help desk support team, the default issue types that come with JIRA are not appropriate for this purpose. For this reason, let's create our own issue types and associate them with the project. For this exercise, we will create two new issue types, incident and ticket.
The first step to set up an issue type association is to create the two issue types we need, incident and ticket:
- Browse to the Issue Types ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.