April 2015
Beginner
390 pages
8h 46m
English
Content preview from JIRA Essentials - Third EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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The Help Desk project
In the previous chapters, you configured your JIRA to capture data with customized screens and fields, and processed the captured data through workflows. What you need to do now is secure the data you have gathered to make sure that only the authorized users can access and manipulate issues.
Since your Help Desk project is used by the internal team, what you really need to do is put enough permission around your issues to ensure the data they hold do not get modified by other users, usually by mistake. This allows us to mitigate human errors by handling access accordingly.
To achieve this, you need to have the following requirements:
- Be able to tell who belongs to the Help Desk team
- Restrict issue assign operations to only the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.