April 2015
Beginner
390 pages
8h 46m
English
We have seen the power of workflows and how we can enhance the usefulness of JIRA by adapting to everyday business processes. With our Help Desk project, as with most support-oriented systems, it is often the case that our Help Desk staff will require more information from the business user who has submitted the support ticket to help further diagnose and solve the problem. Our requirements for the business process would then include the following:
Furthermore, as a bonus, it is ideal to automate certain aspects of this process. For example, whenever our ...