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JIRA Essentials - Third Edition
book

JIRA Essentials - Third Edition

by Patrick Li
April 2015
Beginner content levelBeginner
390 pages
8h 46m
English
Packt Publishing
Content preview from JIRA Essentials - Third Edition

The Help Desk project

We have seen the power of workflows and how we can enhance the usefulness of JIRA by adapting to everyday business processes. With our Help Desk project, as with most support-oriented systems, it is often the case that our Help Desk staff will require more information from the business user who has submitted the support ticket to help further diagnose and solve the problem. Our requirements for the business process would then include the following:

  • Ability for support staff to request more information from the business user
  • Allowing business users to reassign the ticket back after the requested information is supplied

Furthermore, as a bonus, it is ideal to automate certain aspects of this process. For example, whenever our ...

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Publisher Resources

ISBN: 9781784398125Purchase Link