April 2015
Beginner
390 pages
8h 46m
English
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The Help Desk project
In our previous chapters and exercises, we have built and customized a JIRA project to collect data from users. What we need to do now is to process and present this data back to the users. The goal we are trying to achieve in this exercise is to set up a portal page for our Help Desk team, which will have useful information such as statistics and issue listings that can help our team members to better organize themselves, to provide better services to other departments.
Setting up filters
The first step is to create a useful filter that can be shared with the other members of the team and also act as a source of data to feed our gadgets. We will use the advanced search to construct our search:
- Browse to Issue Navigator.
- Click ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.