April 2015
Beginner
390 pages
8h 46m
English
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Service desk users
JIRA Service Desk introduces a number of new user types. Under the hood, these user types are mapped to new project roles created by the add-on when it is installed:
- Agent: Members of the service desk team that works on requests. Agents are added to the Service Desk Team project role.
- Customer: End users that will be submitting requests through your help desk portal. Customers are added to the Service Desk Customers project role.
- Collaborator: Other JIRA users that are not usually members of your service desk team, but can help to solve customer problems. Collaborators are added to the Service Desk Collaborators project role.
Adding an agent to service desk
Agents are JIRA users that will be working on customer requests in JIRA Service ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.