September 2018
Beginner
176 pages
4h 48m
English
What’s the process for creating a job aid? How do you begin? It’s a little more involved than just deciding that a job aid is a good idea (or a last resort). Just as performance consulting involves a systematic, results-based approach, developing a job aid is also systematic. It doesn’t have to take a long time, but it’s critical to follow the process. Otherwise, you will end up generating reams of paper-based job aids and expensive electronic task supports that clutter the workspace and bog down workers rather than boost performance. The job aid development process ensures that you’ll develop job aids that make sense, fit the worker and the work situation, and boost productivity.
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