Job Aids Basics, 2nd Edition

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Development and Design Tips

Now you know a bit about the process of developing a job aid. Following that process ensures that you produce job aids that address performance gaps and have a realistic chance of improving the work that people do. But, you’re probably still wondering about how to actually design a well-crafted job aid that makes the complex simple and the obtuse clear. That is the challenge—and the test—of an effective job aid. It should transform something that is difficult to grasp or complex to execute so that a performer can master it and perform better.

Although there’s an art to writing and design, here are some basic ground rules that can help you create successful job aids.

General Job Aid Design Rules

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