167
Chapter 12
Laws that Govern JCSs at
Work
Now all scientific prediction consis ts in discover ing in the d ata of the
distant past and of the immediate past (which we incorrectly call the
present), l aws or formulae which apply also to the future, so that if we
act in accordance with those laws our behavior w ill be appropriate to
the future when it becomes the present.
Craik, 1947, p. 59
A TACTIC TO REDUCE THE MIS-ENGINEERING OF
JOINT COGNITIVE SYSTEMS
Observation and studies of JCSs at work have built a body of results that
describes how technology and organizational change transforms work in systems.
Points of technology change push cycles of transformation and adaptation.The
common observation is that technological change does not reduce workload ...