Laws that Govern JCSs at Work 177
interwoven into a distributed system that perfo rms work in context—a Joint
Cognitive System. Success is created and sustained through the work
accomplished by the joint cognitive system; it is not a given which can be
degraded through human limits and error .
Norbert’s Contrast
Artificial agents are literal-minded and disconnected from the world, while
human agents are context-sensitive and have a stake in outcomes.
People and computers start from opposite points (one lite ral-minded and
the other context-sensitive) and tend to fall back or default to those points
without the cont inued investment of effort and energy from outside that
system.
Poly-centric Balance
All systems are balancing distant plans with local adapt ...