Preface
This book is part of the Chandos Knowledge Management series. It deals with knowledge management as applied within a sales and marketing environment. There is an inevitable overlap in content with the previous titles, Knowledge Management for Teams and Projects and Knowledge Management for Services, Operations and Manufacturing.
This book is written primarily for the knowledge management practitioner looking for guidance on how to establish a knowledge management system for their sales and marketing departments. Hopefully it will also be useful to managers of sales and marketing departments as they seek to improve the efficiency and effectiveness of their departments. Lastly, it will be of use to individuals working in sales and marketing ...
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