Leading with Emotional Intelligence: Hands-On Strategies for Building Confident and Collaborative Star Performers

CHAPTER ONEARE YOU A STAR PERFORMER OR JUST AVERAGE?

Why be a Star Performer? Research has shown that Stars, those who fall in the top 10% of performance, produce twice as much revenue for the organization as managers in the 11^th through 89^th percentiles.¹ The 90^th percentile is a “tipping point” where the amount of change in performance is drastic. Imagine if you had the strategies and plays to move yourself and your team into the top 10%.

This chapter gives an overview of basic concepts and practical applications of Emotional Intelligence to be a Star Performer, illustrated by a collection of Star Profiles, interviews, coaching tips, and analyses of well-known Star Performers such as Warren Buffett, President Bill Clinton, Meg Whitman (past ...