What Is the Communication Competency?Emotional Intelligence Research ExamplesStar Profile: John Davies, CEO and Founder, Davies Public Relations11 Secrets & Current Practices of John Davies—Star Performer1. Touch the Heart2. Understand What People Want3. Find Your Passion4. Find Your Uniqueness5. Read People6. Acknowledge/Do Not Offend7. Summarize and Integrate8. Be Prepared9. Training and Personal Growth10. Quality in All11. Finding the “Needle in the Haystack”The Coach’s Corner: 12 Strategies for Enhancing Communication and Empathy1. Empathy Skills2. Listening and Rapport-Building Skills3. White Space Issues4. Intention/Interpretation Gap5. Power of Language: Metaphors, Stories, and Words6. Clarity: Connecting the Dots to a Better Future7. Giving Feedback: SSBIR8. Assumption Ladder: Arriving and Delivering Communication9. Balancing Inquiry and Advocacy10. The Left-Hand Column11. Dialogue vs. Discussion12. Dialogue RolesStar Performer Action Plan