CHAPTER SIXCOMMUNICATION AND EMPATHY TOOLS AND STRATEGIES

The single biggest problem in communication is the illusion that it has taken place.

—George Bernard Shaw (Nobel Prize–winning playwright)

This section provides the tools and strategies to help you become a Star Performer in the areas of Communication and Empathy. Communication and Empathy are the foundation of all social or relationship skills. A definition of Communication is illustrated with a research example followed by a Star Profile of John Davies, founder of Davies Public Relations, a top communication and public relations firm. Davies shares 11 Secrets & Current Practices that help him shine as a Star Performer in Communication. He also describes some of the pitfalls he encounters ...

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