Let’s Talk About It: Turning Confrontation into Collaboration at Work

APPENDIX C

BEST PRACTICES FOR VIDEOCONFERENCES

The skills and strategies you have learned in this book apply as much to conversations held over video as they do in person. You prepare, enter with an engaging and collaborative mindset, demonstrate respect, and seek to foster a healthy conversation. At the same time, there are differences that should be considered when having a critical conversation. (While audio-only calls make sense under many circumstances, when it comes to challenging conversations, I strongly encourage doing these “face to face.”)

The most significant downsides of having a remote conversation are that you lose the ability to read body language and are more likely to be distracted by the goings-on in your and the other person’s ...