CHAPTER 10
COMMUNICATION SKILLS AND STRATEGIES
Interpersonal issues simply do not resolve on their own. As the saying goes, “Hope is not a strategy.” The successful navigation of challenging conversations depends on one’s ability to skillfully employ communication tactics and strategies. This chapter will provide you with the tools you need to have healthy and productive conversations. While I would expect that you are familiar with and may even use many of them unconsciously, you are sure to come across some new ones to add to your conversation toolbox. Even more importantly, many of these strategies can be used to prevent the need to have difficult conversations in the first place. As you read the chapter, consider how you may begin immediately ...
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