CHAPTER 8
PUSH-BUTTON MANAGEMENT
We all have push buttons—words and actions that trigger strong negative emotions. You may have recognized some of your own in the last chapter. In fact, sometimes all it takes is seeing a particular person’s name on an email or a text to trigger these emotions, without having even read it! General examples of push buttons include being lied to or taken advantage of, someone turning and walking away during a conversation, being criticized, having your character questioned, having information withheld from you, having someone take credit for your work, or being told you are unqualified for an assignment. When confronted with such situations, you likely react without much thought, including any consideration for ...
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