CHAPTER 3

Myth: Turnover Is Driven by Job Dissatisfaction

Understanding New Perspectives on Why Employees Leave and Stay

Johnny turned and stormed out of Manager Green’s office, threatening to quit as soon as he could find a job that would increase his paycheck. Manager Green sighed. Benjamin had already left, and the turnover rate in Manager Green’s business unit has continued to creep up. Manager Green has learned that even though Benjamin and Johnny mentioned their paychecks, their motivations for leaving are likely deeper than that. Manager Green has also learned to conduct a much more thorough analysis of the impact of turnover. He has determined that there are two key subgroups of employees in his unit, experienced customer service representatives ...

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