June 2007
Beginner to intermediate
224 pages
5h 19m
English
Content preview from MANAGING HUMANS: BITING AND HUMOROUS TALES OF A SOFTWARE ENGINEERING MANAGER
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CHAPTER33
Joe
Actual conversation.
DSL has been off for over 12 hours and that's about my limit. There's only so long I can do without a fresh set of bits, so I break down and do my third least favorite thing to do ... call customer support.
Customer support frustrates me because of the well-designed ability to do nothing. This is intentional. The support process is designed to filter out the idiots, which means if you want to actually find a living, breathing human being, you must subject yourself to a series of idiot tests. This is why I reserve customer support excursions for dire situations. No DSL for half a day is dire. Let's go.
My first ten minutes on the phone are spent in admiration for how far voice recognition has come. First off, ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.