CHAPTER33
Joe
Actual conversation.
DSL has been off for over 12 hours and that's about my limit. There's only so long I can do without a fresh set of bits, so I break down and do my third least favorite thing to do ... call customer support.
Customer support frustrates me because of the well-designed ability to do nothing. This is intentional. The support process is designed to filter out the idiots, which means if you want to actually find a living, breathing human being, you must subject yourself to a series of idiot tests. This is why I reserve customer support excursions for dire situations. No DSL for half a day is dire. Let's go.
My first ten minutes on the phone are spent in admiration for how far voice recognition has come. First off, ...
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