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Marketing 6.0
book

Marketing 6.0

by Philip Kotler, Hermawan Kartajaya, Iwan Setiawan
April 2024
Intermediate to advanced
200 pages
4h 46m
Spanish
Editorial Almuzara
Content preview from Marketing 6.0

CAPÍTULO 4 El futuro de la experiencia del cliente Fusión de lo físico y lo digital para una inmersión total

Existe una tendencia creciente entre los profesionales del marketing a cambiar su enfoque, se pasa de crear y vender productos a ofrecer una experiencia excepcional al cliente. Este cambio ha ampliado el alcance del marketing de una única función a un enfoque multifuncional, ya que la experiencia del cliente abarca todas las interacciones y puntos de contacto que un cliente tiene con una empresa.

Puede incluir varios puntos de contacto, como la exposición a la publicidad, la búsqueda en Google, la navegación por el pasillo, el uso del producto, las reclamaciones de garantía y el debate sobre el producto en las redes sociales. El impacto ...

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Publisher Resources

ISBN: 9788410221130