Index
Note: Page numbers followed by “b” refer to boxes.
A
automated accessibility-checking tools,
231b
After-Scenario Questionnaire (ASQ),
132
Alternative design comparisons,
52
American Customer Satisfaction Index (ACSI),
148–149
American Institutes for Research,
147
Analyzing and reporting metrics
efficiency metrics,
88–90
frequency of issues per participant,
109
frequency of unique issues,
108–109
time-on-task ...