Microsoft Dynamics 365 Enterprise Edition - Financial Management - Third Edition

Customer hold activities

In daily business operations in accounts receivable, the accounting manager may need to stop transactions on a specific customer. The on-hold function for customers in Microsoft Dynamics 365 for Finance and Operations is located at the customer level. To access this function, navigate to Accounts receivable | Customers | All customers, select a customer, and go to the Credit and collections fast tab.

As shown in the following screenshot, the on hold function has several options based on customer transaction type, whether it is Invoice, All, Payment, Requisition, Never, or No (No is the default value). These options are used to prevent customers from executing particular transactions or to stop customers entirely: ...