Negotiation Skills Training

P r e f a c e

 

Whether we consciously realize it or not, our lives are filled with an almost endless array of negotiations. From something as simple as deciding with family members what to have for dinner, to more complex situations, such as resolving a disagreement with a customer or coworker or working with a vendor to supply a service, being a good negotiator is a skill (and some would say an art) that can serve us well. Successful negotiation goes beyond resolving conflict. It involves a delicate balance of having our needs met while building and nurturing relationships. The better we negotiate, the greater our chances of fulfilling our ...