Off-The-Shelf IT Solutions

INDEX

ABC ratings 159–60

Adams, Douglas 231

adaptation of selection method 4–8

adoption policies 19

advisers 80–1

Agile (management framework/methodology) 2

Agree (requirement outcome) 81

agreeing recommendations (scoring meetings) 151

allocating resources (implementation phase) 220–2

alternative full marking 113

‘anti-competitive’ behaviour 35

anti-reference sites 188–9

approval to negotiate 201–2

areas serviced by off-the-shelf solutions 17

‘artefacts’ 22–3

audio conferencing 186

avoiding pitfalls 22–4, 238

back-checking 100

back-filling 222

background/briefing section (RFI process) 104–5

‘basis of decision’ 6, 10

BATNA (Best Alternative To a Negotiated Agreement) 205–6, 210, 213

benefits of selection method 3–4

benefits realisation (communications ...