Introduction
I first realized the scale of the opportunity for technology to revolutionize the way that businesses engage with consumers while at Tesco. It was during this time that I began to understand the benefits of direct customer marketing engagement.
Fast forward to today and the retail industry is under significant pressure. This is driven in part by consumers embracing technology throughout the shopping journey, where the influence of internet-based and mobile-enabled digital technologies is challenging the traditional role of the store, while today’s average retail space is tantamount to a ‘digital black hole’ and one-hour delivery and kerbside pickup mean shoppers need never have to step inside a physical retail space again.
However, ...
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