September 2023
Intermediate to advanced
256 pages
6h 17m
English
Content preview from Omnichannel Retail, 2nd Edition
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Data-based retailing
One of the most important lessons I have learnt in retail is that you manage what you measure. Variously I have been involved in initiatives to reduce queuing time, stock levels in branches, shrink, waste and so on; and, without fail, retail teams can tackle the objective successfully. The trick is making sustained progress on all fronts at the same time. Anybody who has ever had to manage the unintended consequence of an ill-judged change to a performance incentive will know that people manage what they are measured on and disregard the rest. So, if you don’t want your store systems or staff depriving your customers of the best possible experiences, you must measure and manage their performance exactly as you would branches ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.