The digital imperative
This book describes what I believe it takes for physical stores to prosper in the age of Amazon, Google, Meta, Netflix et al. In a nutshell, there is a digital imperative that has to be embraced. Many businesses have recognized that e-commerce is going to become a significant channel and have therefore built .com versions of themselves. However, they have failed to recognize the omnichannel beast they were creating. In simple terms, the consumer expected them to be one business across all their facets – in-store, online, in-app, etc – but have largely found them to be incomprehensibly not joined up, with each channel feeling like its own independent business. With the advent of increased .com market share driven by ...
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