September 2023
Intermediate to advanced
256 pages
6h 17m
English
We all live in the digital world, so the store, restaurant and showroom should too. In mapping the average customer shopping journey and its many permutations via online and offline touchpoints, we have seen how physical retail locations must maintain an attractive and accurate presence in the online world to serve one or more of those touchpoints. But when customers are actually in the store, it becomes necessary to transition them to a digitally enabled and augmented physical store experience designed to help them get the most out of the fact that they’ve paid a visit. It’s my contention that nobody really yet knows how to run good stores in the digital world. If you look at how smartphones have changed our ...
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