March 2019
Intermediate to advanced
254 pages
7h 26m
English
Content preview from Oracle CX Cloud Suite
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Alignment of implementation project with a business strategy
The contribution of CX projects to the success of a business strategy concentrate on complete customer satisfaction, as illustrated in the following diagram:
The CX project comprises three phases:
- Project planning: Includes goal setting and defining the project team, their activities, and standards related to client value management
- Effective project development: The stage in which a manager analyzes the realization and fulfillment of deadlines for different activities
- Project efficiency evaluation: Refers to the contribution of the project to the global strategy of the organization ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.