CHAPTER 3Perfect Phrases to Establish Communication Agreements

Admins and other office professionals often complain that their managers don’t tell them where they’re going or that they don’t get a heads-up when a major work project is coming their way. They complain that it’s easier to get an act of Congress than arrange a meeting with their execs. It can take multiple requests to get a single answer, or they have to ask other managers what their own manager is up to in order to stay in the loop.

As an office pro, you may ask four questions and get one answer or put a project on hold for three days while you wait for a thirty-second response once the exec finally focuses on it. Once they do get a response, admins and office pros may need to ...

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