Perfect Phrases for Office Professionals: Hundreds of ready-to-use phrases for getting respect, recognition, and results in today’s workplace

CHAPTER 13Perfect Phrases to Speak for Your Manager

There is a fine line between representing and upstaging your manager. Don’t let that fact cause you to play small. Your manager needs you to be effective when you speak on his or her behalf.

Clients often demand to speak to the “boss,” even when the exec turns right around to get the information from the admin. Vendors can see admins as a barrier to the exec rather than an ally managing the smooth flow of information to and from the manager’s suite. Similarly, when you’re sent on a quest at the direction of your manager, colleagues may not give you the same respect and cooperation they would give your manager. When you represent your manager, you act as a surrogate. Be an articulate, credible, ...