Chapter 4

Step 2: Compile Process Inventory

A matter that becomes clear ceases to concern us.

—Friedrich Wilhelm Nietzche, Philosopher

This chapter provides clarity around the processes to be mapped. While Step 1 prepares the care delivery organization (CDO) to undertake process mapping by assessing and attending to organizational readiness, Step 2 organizes the process mapping work so that the focus shifts to each specific process. There should be no further concern that there is a process that has been missed. Compiling a process inventory ...

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