Chapter 6
Step 4: Map Current Workflows and Processes
Employees who feel capable of solving problems, do.
—Patrick L. Townsend and Joan E. Gebhardt
This chapter provides detailed information on mapping current workflows and processes. Because those who actually perform the work should perform the mapping to the extent possible, the chapter begins with practical tips on “documenting while doing.” Those who perform the work that will be changed by an electronic health record (EHR) or other health information technology (HIT) are in the best position ...
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