Chapter 11
Step 9: Implement Redesigned Workflows and Processes
Which of the following quotes most represents how you feel about change brought about by health information technology (HIT) and electronic health records (EHR)?
A. Technological change is like an axe in the hands of a pathological criminal.
—Albert Einstein
B. Any change, even for the better, is always accompanied by drawbacks and discomforts.
—Arnold Bennett, English novelist
C. You must welcome change as the rule but not as your ruler.
—Denis WaitleyMotivational, writer, consultant, ...
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