Chapter 12

Step 10: Monitor Goal Achievement with Redesigned Workflows

You can’t accomplish anything unless you have some fun.

—Charles F. KnightChairman Emeritus of Emerson Electric Co.

This final chapter on monitoring goal achievement with redesigned workflows is an essential element in “closing the loop” to achieve safety, effectiveness, patient-centeredness, timeliness, efficiency, and equitable care—the Institute of Medicine’s (2001) six quality aims—with the support of health information technology (HIT) and electronic health records (EHR). ...

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