Project Management Maturity Model, 4th Edition

Project Management Maturity Model, 4th Edition

by J. Kent Crawford
Released April 2021
Publisher(s): Auerbach Publications
ISBN: 9781000369991

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Book description

Assisting organizations in improving their project management processes, the Project Management Maturity Model defines the industry standard for measuring project management maturity and agile and adaptive capabilities.

Project Management Maturity Model, Fourth Edition provides a roadmap showing organizations how to move to higher levels of organizational behavior, improving project success and organizational performance. It's a comprehensive tool for enhancing project management practices, covering areas critical to organizational improvement, such as the project management office, management oversight, and professional development. It also provides methods for optimizing project management processes and suggestions for deploying the model as a strategic tool in improving business outcomes. New material in each chapter also outlines good practices for implementing adaptive an agile processes. The book also includes the Project Portfolio Management Maturity Model, which covers best practices for determining portfolio maturity, setting short-term priorities, implementing benefits realization management, improving portfolio management processes and tracking progress.　

The author, J. Kent Crawford, CEO of PM Solutions, describes the basics of project management maturity, including the benefits of assessing maturity, and presents a comprehensive framework for improving organization's processes. Chapters are based on the ten project management knowledge areas specified in the Project Management Institute's standard, the PMBOK® Guide. This edition provides new and revised materials based on the PMBOK® Guide including a fresh focus on agile and adaptive methods, benefits realization, and organizational change management. Organizations can use this book to:

  • Determine the maturity of your organization's project management processes
  • Gauge readiness for agile transformation
  • Map out a logical path to improve your organization's processes
  • Set priorities for short-term process improvement
  • Track and visualize improvements in project management over time
  • Learn to translate process maturity into business results

After an objective assessment, an organization can set its goals for increasing the capability of its processes and develop a plan for reaching those goals. This book is ideal for anyone involved with improving the capability of an organization's project and portfolio management processes.

Table of contents

  1. Cover
  2. Half Title
  3. Series Page
  4. Title Page
  5. Copyright Page
  6. Contents
  7. Acknowledgments
  8. Introduction
    1. How This Book Is Organized
  9. 1 Describing Project Management Maturity
    1. Project Management Maturity Model
    2. Model Description
      1. Key Attributes of Knowledge Areas
      2. Levels of Project Management Maturity
      3. General Component Description
      4. Three Special Interest Components
    3. Project Management Office
      1. The Agile Project Management Office
    4. Management Oversight
      1. Management Oversight in the Adaptive Organization
      2. Professional Development
      3. Professional Development in an Adaptive/Agile Environment
    5. Five Levels of Maturity
      1. Why SEI CMMs Serve as Standards
      2. Notes on Measuring against the Five Levels:
    6. Assessing Your Level
    7. Maturing to Level 3 and Beyond
    8. Attaining Level 4 Maturity
    9. Attaining Level 5 Maturity
    10. Conclusion
  10. 2 Definitions of Maturity Levels
    1. Level 1: Initial Process
    2. Level 2: Structured Process and Standards
    3. Level 3: Organizational Standards and Institutionalized Process
    4. Level 4: Managed Process
    5. Level 5: Optimizing Process
  11. 3 Project Integration Management
    1. Components
      1. Special Interest Component: Project Management Office (PMO)
    2. Level 1: Initial Process
      1. Project Charter Development
      2. Project Management Plan Development
      3. Project Execution
      4. Project Knowledge Management
      5. Monitoring and Controlling Project Work
      6. Integrated Change Control Management
      7. Project or Phase Closure
      8. Adaptive/Agile Environments
      9. Special Interest Component: The Project Management Office
    3. Level 2: Structured Process and Standards
      1. Project Charter Development
      2. Project Management Plan Development
      3. Project Execution
      4. Project Knowledge Management
      5. Monitoring and Controlling Project Work
      6. Integrated Change Control Management
      7. Project or Phase Closure
      8. Adaptive/Agile Environments
      9. Special Interest Component: Project Management Office
    4. Level 3: Organizational Standards and Institutionalized Process
      1. Project Charter Development
      2. Project Management Plan Development
      3. Project Execution
      4. Project Knowledge Management
      5. Monitoring and Controlling Project Work
      6. Integrated Change Control Management
      7. Project or Phase Closure
      8. Adaptive/Agile Environments
      9. Special Interest Component: Project Management Office
    5. Level 4: Managed Process
      1. Project Charter Development
      2. Project Management Plan Development
      3. Project Execution
      4. Project Knowledge Management
      5. Monitoring and Controlling Project Work
      6. Integrated Change Control Management
      7. Project or Phase Closure
      8. Adaptive/Agile Environments
      9. Special Interest Component: Project Management Office
    6. Level 5: Optimizing Process
      1. Project Charter Development
      2. Project Management Plan Development
      3. Project Execution
      4. Project Knowledge Management
      5. Monitoring and Controlling Project Work
      6. Integrated Change Control Management
      7. Project or Phase Closure
      8. Adaptive/Agile Environments
      9. Special Interest Component: Project Management Office
  12. 4 Project Scope Management
    1. Components
      1. Scope Management Planning
      2. Requirements Collection
      3. Scope Definition
      4. Work Breakdown Structure
      5. Scope Validation
      6. Scope Change Control
      7. Adaptive/Agile Environments: Epics and Features, Release Planning and Sprints
    2. Level 1: Initial Process
      1. Scope Management Planning
      2. Requirements Collection
      3. Scope Definition
      4. Work Breakdown Structure
      5. Scope Validation
      6. Scope Change Control
      7. Adaptive/Agile Environments
    3. Level 2: Structured Process and Standards
      1. Scope Management Planning
      2. Requirements Collection
      3. Scope Definition
      4. Work Breakdown Structure
      5. Scope Validation
      6. Scope Change Control
      7. Adaptive/Agile Environments
    4. Level 3: Organizational Standards and Institutionalized Process
      1. Scope Management Planning
      2. Requirements Collection
      3. Scope Definition
      4. Work Breakdown Structure
      5. Scope Validation
      6. Scope Change Control
      7. Adaptive/Agile Environments
    5. Level 4: Managed Process
      1. Scope Management Planning
      2. Requirements Collection
      3. Scope Definition
      4. Work Breakdown Structure
      5. Scope Validation
      6. Scope Change Control
      7. Adaptive/Agile Environments
    6. Level 5: Optimizing Process
      1. Scope Management Planning
      2. Requirements Collection
      3. Scope Definition
      4. Work Breakdown Structure
      5. Scope Validation
      6. Scope Change Control
      7. Adaptive/Agile Environments
  13. 5 Schedule Management
    1. Components
      1. Schedule Management Planning
      2. Activity Definition
      3. Activity Sequencing
      4. Activity Duration Estimation
      5. Schedule Development
      6. Schedule Control
      7. Schedule Integration
      8. Adaptive/Agile Environments: Work and Estimation
    2. Level 1: Initial Process
      1. Schedule Management Planning
      2. Activity Definition
      3. Activity Sequencing
      4. Activity Duration Estimation
      5. Schedule Development
      6. Schedule Control
      7. Schedule Integration
      8. Adaptive/Agile Environments
    3. Level 2: Structured Process and Standards
      1. Schedule Management Planning
      2. Activity Definition
      3. Activity Sequencing
      4. Activity Duration Estimation
      5. Schedule Development
      6. Schedule Control
      7. Schedule Integration
      8. Adaptive/Agile Environments
    4. Level 3: Organizational Standards and Institutionalized Process
      1. Schedule Management Planning
      2. Activity Definition
      3. Activity Sequencing
      4. Activity Duration Estimation
      5. Schedule Development
      6. Schedule Control
      7. Schedule Integration
      8. Adaptive/Agile Environments
    5. Level 4: Managed Process
      1. Schedule Management Planning
      2. Activity Definition
      3. Activity Sequencing
      4. Activity Duration Estimation
      5. Schedule Development
      6. Schedule Control
      7. Schedule Integration
      8. Adaptive/Agile Environments
    6. Level 5: Optimizing Process
      1. Schedule Management Planning
      2. Activity Definition
      3. Activity Sequencing
      4. Activity Duration Estimation
      5. Schedule Development
      6. Schedule Control
      7. Schedule Integration
      8. Adaptive/Agile Environments
  14. 6 Cost Management
    1. Components
      1. Cost Management Planning
      2. Cost Estimating
      3. Budget Determination
      4. Cost Control
      5. Adaptive/Agile Environments: Budgeting, Costing and Benefits/Value Realization
    2. Level 1: Initial Process
      1. Cost Management Planning
      2. Cost Estimating
      3. Budget Determination
      4. Cost Control
      5. Adaptive/Agile Environments
    3. Level 2: Structured Process and Standards
      1. Cost Management Planning
      2. Cost Estimating
      3. Budget Determination
      4. Cost Control
      5. Adaptive/Agile Environments
    4. Level 3: Organizational Standards and Institutionalized Process
      1. Cost Management Planning
      2. Cost Estimating
      3. Budget Determination
      4. Cost Control
      5. Adaptive/Agile Environments
    5. Level 4: Managed Process
      1. Cost Management Planning
      2. Cost Estimating
      3. Budget Determination
      4. Cost Control
      5. Adaptive/Agile Environments
    6. Level 5: Optimizing Process
      1. Cost Management Planning
      2. Cost Estimating
      3. Budget Determination
      4. Cost Control
      5. Adaptive/Agile Environments
  15. 7 Quality Management
    1. Components
      1. Quality Management Planning
      2. Quality Management
      3. Quality Control
      4. Adaptive/Agile Environments: Product Quality, Testing and Continuous Integration
      5. Special Interest Component: Management Oversight
    2. Level 1: Initial Process
      1. Quality Management Planning
      2. Quality Management
      3. Quality Control
      4. Adaptive/Agile Environments
      5. Special Interest Component: Management Oversight
    3. Level 2: Structured Process and Standards
      1. Quality Management Planning
      2. Quality Management
      3. Quality Control
      4. Adaptive/Agile Environments
      5. Special Interest Component: Management Oversight
    4. Level 3: Organizational Standards and Institutionalized Process
      1. Quality Management Planning
      2. Quality Management
      3. Quality Control
      4. Adaptive/Agile Environments
      5. Special Interest Component: Management Oversight
    5. Level 4: Managed Process
      1. Quality Management Planning
      2. Quality Management
      3. Quality Control
      4. Adaptive/Agile Environments
      5. Special Interest Component: Management Oversight
    6. Level 5: Optimizing Process
      1. Quality Management Planning
      2. Quality Management
      3. Quality Control
      4. Adaptive/Agile Environments
      5. Special Interest Component: Management Oversight
  16. 8 Resource Management
    1. Components
      1. Resource Management Planning
      2. Resource Estimation
      3. Resource Acquisition
      4. Team Development
      5. Team Management
      6. Resource Control
      7. Adaptive/Agile Environments: Capacity/Demand and Self-Organization
      8. Special Interest Component: Professional Development Management
    2. Level 1: Initial Process
      1. Resource Management Planning
      2. Resource Estimation
      3. Resource Acquisition
      4. Team Development
      5. Team Management
      6. Resource Control
      7. Adaptive/Agile Environments
      8. Special Interest Component: Professional Development Management
    3. Level 2: Structured Process and Standards
      1. Resource Management Planning
      2. Resource Estimation
      3. Resource Acquisition
      4. Team Development
      5. Team Management
      6. Resource Control
      7. Adaptive/Agile Environments
      8. Special Interest Component: Professional Development Management
    4. Level 3: Organizational Standards and Institutionalized Process
      1. Resource Management Planning
      2. Resource Estimation
      3. Resource Acquisition
      4. Team Development
      5. Team Management
      6. Resource Control
      7. Adaptive/Agile Environments
      8. Special Interest Component: Professional Development Management
    5. Level 4: Managed Process
      1. Resource Management Planning
      2. Resource Estimation
      3. Resource Acquisition
      4. Team Development
      5. Team Management
      6. Resource Control
      7. Adaptive/Agile Environments
      8. Special Interest Component: Professional Development Management
    6. Level 5: Optimizing Process
      1. Resource Management Planning
      2. Resource Estimation
      3. Resource Acquisition
      4. Team Development
      5. Team Management
      6. Resource Control
      7. Adaptive/Agile Environments:
      8. Special Interest Component: Professional Development Management
  17. 9 Communications Management
    1. Components
      1. Communications Management Planning
      2. Communications Management
      3. Communications Monitoring
      4. Adaptive/Agile Environment
    2. Level 1: Initial Process
      1. Communications Management Planning
      2. Communications Management
      3. Communications Monitoring
      4. Adaptive/Agile Environments
    3. Level 2: Structured Process and Standards
      1. Communications Management Planning
      2. Communications Management
      3. Communications Monitoring
      4. Adaptive/Agile Environments
    4. Level 3: Organizational Standards and Institutionalized Process
      1. Communications Management Planning
      2. Communications Management
      3. Communications Monitoring
      4. Adaptive/Agile Environments
    5. Level 4: Managed Process
      1. Communications Management Planning
      2. Communications Management
      3. Communications Monitoring
      4. Adaptive/Agile Environments
    6. Level 5: Optimizing Process
      1. Communications Management Planning
      2. Communications Management
      3. Communications Monitoring
      4. Adaptive/Agile Environments
  18. 10 Risk Management
    1. Components
      1. Risk Management Planning
      2. Risk Identification
      3. Qualitative Risk Analysis
      4. Quantitative Risk Analysis
      5. Risk Response Planning
      6. Risk Response Implementation
      7. Risk Monitoring
      8. Adaptive/Agile Environments: Ownership and Reviews
    2. Level 1: Initial Process
      1. Risk Management Planning
      2. Risk Identification
      3. Qualitative Risk Analysis
      4. Quantitative Risk Analysis
      5. Risk Response Planning
      6. Risk Response Implementation
      7. Risk Monitoring
      8. Adaptive/Agile Environments
    3. Level 2: Structured Process and Standards
      1. Risk Management Planning
      2. Risk Identification
      3. Qualitative Risk Analysis
      4. Quantitative Risk Analysis
      5. Risk Response Planning
      6. Risk Response Implementation
      7. Risk Monitoring
      8. Adaptive/Agile Environments
    4. Level 3: Organizational Standards and Institutionalized Process
      1. Risk Management Planning
      2. Risk Identification
      3. Qualitative Risk Analysis
      4. Quantitative Risk Analysis
      5. Risk Response Planning
      6. Risk Response Implementation
      7. Risk Monitoring
      8. Adaptive/Agile Environments
    5. Level 4: Managed Process
      1. Risk Management Planning
      2. Risk Identification
      3. Qualitative Risk Analysis
      4. Quantitative Risk Analysis
      5. Risk Response Planning
      6. Risk Response Implementation
      7. Risk Monitoring
      8. Adaptive/Agile Environments
    6. Level 5: Optimizing Process
      1. Risk Management Planning
      2. Risk Identification
      3. Qualitative Risk Analysis
      4. Quantitative Risk Analysis
      5. Risk Response Planning
      6. Risk Response Implementation
      7. Risk Monitoring
      8. Adaptive/Agile Environments
  19. 11 Procurement and Vendor Management
    1. Components
      1. Procurement Management Planning
      2. Procurement Solicitation and Requisition
      3. Procurement Control and Vendor Management
      4. Adaptive/Agile Environments: Vendor Management
    2. Level 1: Initial Process
      1. Procurement Management Planning
      2. Procurement Solicitation and Requisition
      3. Procurement Control and Vendor Management
      4. Adaptive/Agile Environments
    3. Level 2: Structured Process and Standards
      1. Procurement Management Planning
      2. Procurement Solicitation and Requisition
      3. Procurement Control and Vendor Management
      4. Adaptive/Agile Environments
    4. Level 3: Organizational Standards and Institutionalized Process
      1. Procurement Management Planning
      2. Procurement Solicitation and Requisition
      3. Procurement Control and Vendor Management
      4. Adaptive/Agile Environments
    5. Level 4: Managed Process
      1. Procurement Management Planning
      2. Procurement Solicitation and Requisition
      3. Procurement Control and Vendor Management
      4. Adaptive/Agile Environments
    6. Level 5: Optimizing Process
      1. Procurement Management Planning
      2. Procurement Solicitation and Requisition
      3. Procurement Control and Vendor Management
      4. Adaptive/Agile Environments
  20. 12 Project Stakeholder Management
    1. Components
      1. Stakeholder Identification
      2. Stakeholder Management Planning
      3. Managing Stakeholder Engagement
      4. Monitoring Stakeholder Engagement
      5. Adaptive/Agile Environments: Stakeholder Engagement
    2. Level 1: Initial Process
      1. Stakeholder Identification
      2. Stakeholder Management Planning
      3. Managing Stakeholder Engagement
      4. Monitoring Stakeholder Engagement
      5. Adaptive/Agile Environments
    3. Level 2: Structured Process and Standards
      1. Stakeholder Identification
      2. Stakeholder Management Planning
      3. Managing Stakeholder Engagement
      4. Monitoring Stakeholder Engagement
      5. Adaptive/Agile Environments
    4. Level 3: Organizational Standards and Institutionalized Process
      1. Stakeholder Identification
      2. Stakeholder Management Planning
      3. Managing Stakeholder Engagement
      4. Monitoring Stakeholder Engagement
      5. Adaptive/Agile Environments
    5. Level 4: Managed Process
      1. Stakeholder Identification
      2. Stakeholder Management Planning
      3. Managing Stakeholder Engagement
      4. Monitoring Stakeholder Engagement
      5. Adaptive/Agile Environments
    6. Level 5: Optimizing Process
      1. Stakeholder Identification
      2. Stakeholder Management Planning
      3. Managing Stakeholder Engagement
      4. Monitoring Stakeholder Engagement
      5. Adaptive/Agile Environments
  21. 13 Now What? Using Your Maturity Assessment to Achieve Business Goals
    1. Business Impact of Improved Maturity
    2. Using Results of Assessment
      1. Culture Change and Employee Engagement
      2. Baselining Capability for Performance Measurement
      3. Project Management Office Implementation
      4. Repeated Use as Progress and Effectiveness Tool
      5. Target Six-Month Improvement Goals
      6. Setting Maturity Goals
  22. Epilogue
    1. Looking Ahead: An Adaptive Model for the Future
      1. The Adaptive Organization
  23. Appendix A: Self-Assessment Survey
    1. To Assess Your Organization’s Project Management Maturity
  24. Appendix B: PPM Maturity Model
    1. Eight PPM Components
      1. Portfolio Governance
        1. Portfolio Governance Process
        2. Alignment to Organization Strategy and Objectives
        3. Roles and Responsibilities
        4. Portfolio Review Board
        5. Adaptive/Agile Environment: Portfolio Governance
      2. Project Opportunity Assessment and Initiation
        1. Project Opportunity Assessment and Initiation Processes
        2. Business Value Determination
        3. Adaptive/Agile Environment: Opportunity Assessments and Initiation
      3. Project Prioritization and Selection
        1. Project Prioritization Process
        2. Prioritization Scheme
        3. Selection and Funding Process
        4. Adaptive/Agile Environment: Project Prioritization and Selection
      4. Portfolio and Project Communications Management
        1. Categorization of Projects
        2. Portfolio Information Defined
        3. List of Approved Projects
        4. Processes for Sharing Information
        5. Project Communication Management Processes
        6. Adaptive/Agile Environment: Portfolio and Project Communications Processes
      5. Portfolio Resource Management
        1. Resource Assignment Process
        2. Skills Identification and Asset Inventory
        3. Portfolio Resource Planning
        4. Adaptive/Agile Environment: Portfolio Resource Management
      6. Portfolio Risk Management
        1. Risk Management Processes
        2. Risk Measures and Metrics
        3. Adaptive/Agile Environment: Portfolio Risk Management
      7. Portfolio Management Organizational Structure
        1. Governance Organizational Structure
        2. Portfolio Administrative Functions
        3. Adaptive/Agile Environment: Portfolio Management Organizational Structure
      8. Portfolio Performance Management
        1. Portfolio Performance Management Processes
        2. Portfolio Information Sharing
        3. Adaptive/Agile Environment: Portfolio Performance Management
    2. PPM Model
      1. Level 1: Initial Process
        1. Portfolio Governance
        2. Project Opportunity Assessment and Initiation
        3. Project Prioritization and Selection
        4. Portfolio and Project Communications Management
        5. Portfolio Resource Management
        6. Portfolio Risk Management
        7. Portfolio Management Organizational Structure
        8. Portfolio Performance Management
      2. Level 2: Structured Process and Standards
        1. Portfolio Governance
        2. Project Opportunity Assessment and Initiation
        3. Project Prioritization and Selection
        4. Portfolio and Project Communications Management
        5. Portfolio Resource Management
        6. Portfolio Risk Management
        7. Portfolio Management Organizational Structure
        8. Portfolio Performance Management
      3. Level 3: Organizational Standards and Institutionalized Process
        1. Portfolio Governance
        2. Project Opportunity Assessment and Initiation
        3. Project Prioritization and Selection
        4. Portfolio and Project Communications Management
        5. Portfolio Resource Management
        6. Portfolio Risk Management
        7. Portfolio Management Organizational Structure
        8. Portfolio Performance Management
      4. Level 4: Managed Process
        1. Portfolio Governance
        2. Project Opportunity Assessment and Initiation
        3. Project Prioritization and Selection
        4. Portfolio and Project Communications Management
        5. Portfolio Resource Management
        6. Portfolio Risk Management
        7. Portfolio Management Organizational Structure
        8. Portfolio Performance Management
      5. Level 5: Optimizing Process
        1. Portfolio Governance
        2. Project Opportunity Assessment and Initiation
        3. Project Prioritization and Selection
        4. Portfolio and Project Communications Management
        5. Portfolio Resource Management
        6. Portfolio Risk Management
        7. Portfolio Management Organizational Structure
  25. Appendix C: A Glossary of Terms for Adaptive/Agile Project Management
  26. References
  27. Index

Product information

  • Title: Project Management Maturity Model, 4th Edition
  • Author(s): J. Kent Crawford
  • Release date: April 2021
  • Publisher(s): Auerbach Publications
  • ISBN: 9781000369991