Chapter 7
Quality Management
The overall purposes of quality management are to satisfy customers, ensure that requirements are met, achieve fitness for purpose, and ensure that products or services are fit for use. All these activities or tasks are required to make sure an organization's products or services satisfy all needs for which they are intended (as documented in the statement of work) from the perspectives of processes and the people needed to make quality an effective and efficient aspect of successful project completion. Management oversight is included as a special interest component of this knowledge area because executive support is key to improving and ensuring process quality, as well as the quality of deliverables.
In an ...
