Index
A
Academic databases, 115
Acquisition costs, 119
Action planning, 40
Action plans, 73–76
Analytics, vi
Appirio, 87–88
Application data, 81
Application objectives, 15–16
Assessment(s)
needs-based. See Needs assessment of organizational climate for achieving results, 153
readiness, 3
Assessment center method, 73
Attitude surveys, 63
Attributes, 22
Audience
communication of program results to, 139–140, 142, 149
examples of, 149
progress reporting for, 160
B
Bad news, 159
Balanced Scorecard, 4
Baseline
building of process for, 25
data collection on, 22, 25
lack of, 23–25
post-then-pre assessment for creating, 24
Behaviorally anchored numerical scale, 69
Benefit-cost ratio (BCR), 123
Block, Peter, 137
Bloom’s Taxonomy, 14–15
Brainstorming, 20 ...
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