Why is the job failing?
Since the issue being reported is that a scheduled job is not working, we should first focus on the job itself. In this scenario, we have the application support team available to answer any questions. So, let's get a few more details about this job.
Background questions
The following is a quick list of questions that should help provide you with additional information:
- How is the job run?
- Can we run the job manually if we need to?
- What does this job execute?
These three questions may seem pretty basic, but they are important. Let's first look at the answers the application team provides:
- How is the job run?
The job is executed as a cron job.
- Can we run the job manually if we need to?
Yes, it should be okay to execute the job ...
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