Since the issue being reported is that a scheduled job is not working, we should first focus on the job itself. In this scenario, we have the application support team available to answer any questions. So, let's get a few more details about this job.
The following is a quick list of questions that should help provide you with additional information:
These three questions may seem pretty basic, but they are important. Let's first look at the answers the application team provides:
The job is executed as a cron job.
Yes, it should be okay to execute the job ...