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Red Hat Enterprise Linux Troubleshooting Guide by Benjamin Cane

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Why is the job failing?

Since the issue being reported is that a scheduled job is not working, we should first focus on the job itself. In this scenario, we have the application support team available to answer any questions. So, let's get a few more details about this job.

Background questions

The following is a quick list of questions that should help provide you with additional information:

  • How is the job run?
  • Can we run the job manually if we need to?
  • What does this job execute?

These three questions may seem pretty basic, but they are important. Let's first look at the answers the application team provides:

  • How is the job run?

    The job is executed as a cron job.

  • Can we run the job manually if we need to?

    Yes, it should be okay to execute the job ...

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