book
Refining Design for Business: Using analytics, marketing, and technology to inform customer-centric design
by Michael Krypel
March 2014
Intermediate to advanced
312 pages
10h 17m
English
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Contents
PART 1 Creating Engaging Customer Experiences
CHAPTER 1 The Art and Science of Business
The Importance of Design to Business
Designed to Evolve: The Iterative Optimization Methodology
The Washington Post: Social Networking Links
2012 Presidential Election: Dinner with Barack Image Test
Building an Optimization Organization
CHAPTER 2 Using Data to Inform Design
The Traditional Design Process
Design Decisions Based on Bad Data
Design Decisions Based on Pixel Politics
Reexamining the Design Process
Design Decisions Based on Good Data
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