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Chapter Three text excerpts from Edmondson, 2006: From G. Edmondson, “BMW’s Dream Factory,” BusinessWeek, October 16, 2006. Copyright © 2006 McGraw-Hill Companies, Inc. All rights reserved. Used with permission.
Figures 4-1 through 4-6: From Structuring of Organizations by Henry Mintzberg. Copyright © 1979. Published by Prentice Hall, Inc. Excerpted and reprinted by permission of Pearson Education, Inc., Upper Saddle River, NJ.
Exhibit 6-1: From Peak: How Great Companies Get Their Mojo from Maslow by Chip Conley. Copyright © 2007 by Chip Conley. Published by Jossey-Bass Inc., Publishers. Used by permission of John Wiley & Sons, Inc.
Chapter Six text excerpts from Hamper, 1992: