Organisational Resilience and Industrial Risk
Is resilience a useful term for describing how or whether an operational system functions effectively over an extended period of time? First, it is helpful to explore what resilience could mean and how the term could apply to operations that carry the threat of disastrous failure. Examining the normal way in which operational systems (and their host organisations) function uncovers a stark gap between formal requirements and what actually happens and points to the important role of professionalism in compensating for dysfunctional organisational systems. Quality and safety management does not easily ameliorate these complex problems. This, in turn, poses a problem ...
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