Chapter 15

Learning How to Create Resilience in Business Systems

Gunilla Sundström

Erik Hollnagel

In the context of the present discussion, we adopt a simple working definition of resilience as an organisation’s ability to adjust successfully to the compounded impact of internal and external events over a significant time period. Within the domain of business systems we further define success as the organisation’s ability to maintain economic viability as defined by the economic markets. We finally define time period as the average time period any firm is part of a critical economic indicator list such as the DOW Jones Industrial market index.1

To learn about organisational resilience, we adopt a two-pronged approach:

•  We first identify implications ...

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