2 Follow the Facts
Karyn Polito and I had just finished up several meetings with local leaders in western Massachusetts. This was spring 2016. Their frustration had reached the boiling point over a topic that I hadn’t expected—the internet. Sharing a border with New York and Vermont, this was a place of small village centers, individual households, and farms tucked in the hills of fifty-three towns in three western Massachusetts counties. The lack of reliable, affordable internet was affecting everyone. Small shops were unable to fulfill online orders. Inns couldn’t quickly respond to reservation requests. Dial-up service crashed on a busy night at a restaurant, bollixing up dinner for customers and staffers alike. Parents had to park their ...
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