October 2015
Beginner
288 pages
8h 5m
English
You can create “bedazzled”: consumers who love you and tell your story.
This requires brand vision from conception to legacy.
Consumer brands are not created by genius alone.
There are no accidents when it comes to creating “cravers,” “apostles,” or “brand ambassadors.”
You get into a consumer’s head through a comprehensive understanding of users, usage, repurchase, and “raving.”
Your level of knowledge is comprehensive and anticipatory.
Demand spaces are the quantitative tool that allows you to dissect and respond to dissatisfactions.
Consumer complaints that are met with humility, apology, enthusiasm, engagement, and curiosity are a gift.
Say it loudly from across the berm. ...
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