March 2013
Beginner to intermediate
256 pages
5h 35m
English
book
Say Anything to Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication
by Gayle Cotton
Content preview from Say Anything to Anyone, Anywhere: 5 Keys To Successful Cross-Cultural CommunicationBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CONTENTS
Key One: Create Proactive Cross-Cultural Communication
Chapter 1: What Makes Cultures So Unique?
Differences Are the Spice of Life!
Chapter 2: Understanding the “Cultural Layer Cake”
We All Have Layers in Our Cakes
Chapter 3: How Many Strikes Are Against You?
Managing Preexisting Cultural Perceptions and Misconceptions
How Neurological Development Affects Cultures
Chapter 5: The Chicken or the Egg of Culture
Which Came First? Climate and Environment or Language and Behavior?
Chapter 6: Maximize Effective Communication
. . . By Minimizing Ineffective Communication
Key Two: Rapport Secrets to Bridge the Cultural Gap
In Person, on the Phone, and by E-Mail
Chapter 7: It’s a Matter of Respect
Create Cultural Trust and Understanding
The Most Important Element in Cross-Cultural Relationships
Chapter 10: Words, Tonality, and Body Language
The Three Methods of Communication That Vary with Every Culture
Chapter 11: Understanding Communication
Chapter 12: The Impact of Mother Tongue Languages
Key Three: Organize Productive Interactions
Understand Cultural Sensitivities and Avoid Conflict
Chapter 13: Multicultural Time Expectations
In Time, on Time, or out of Time?
Chapter 14: E-Mail Etiquette Is Culturally Sensitive
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.